Your privacy is our priority

1. Types of Information Collected

We collect various types of information when you register and use the bat499 platform. This information can be divided into two main categories:

1.1 Personally Identifiable Information

Information that can directly identify you or is used to verify your identity:

• Full name (first name and last name)
• Date of birth (for age verification)
• Valid email address
• National ID or passport number (during KYC verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account details)
• Address information where required

1.2 Technical and Usage Information

Information collected automatically for platform operation and improvement:

• IP address and device identification information
• Browser type, version and operating system
• Time, date and session duration of site access
• Pages visited and links clicked
• Gaming activity history and betting records
• Deposit and withdrawal transaction history
• Information obtained through cookies and similar tracking technologies

2. Methods of Data Collection

bat499 collects your information in the following ways:

2.1 Information Provided Directly

When you register, log in, make a deposit, or withdraw on bat499, you provide the required information to us directly. Information may also be collected when you contact the customer service team.

2.2 Automatic Collection

When you visit our platform, certain information is collected automatically. This includes cookies, web beacons, log files and similar technologies.

2.3 Information Received from Third Parties

We may receive partial transaction confirmation information from payment processors (such as bKash, Nagad, Rocket, Upay) or identity verification service providers.

3. Purposes of Data Use

bat499 uses the information collected for specific legitimate purposes. We process your information for the following reasons:

3.1 Account Management

• To complete the registration process and create an account
• For identity verification (KYC) and age confirmation (to confirm 21+)
• To process transactions securely
• To send account-related notices and updates

3.2 Service Improvement

• To analyse and improve platform performance
• To personalise the user experience
• To identify and resolve technical issues
• To develop new products and services

3.3 Security and Legal Compliance

• To prevent fraud, money laundering and other illegal activities
• To monitor and support responsible gaming
• To meet legal obligations
• For dispute resolution

3.4 Communication and Promotion

• To provide customer service
• To send promotional offers and updates if you give your consent
• To inform you of important changes to the platform

4. Data Storage and Security

4.1 Security Measures

bat499 uses industry-standard technology to protect your personal information. Our security framework consists of the following components:

• SSL (Secure Socket Layer) encryption: all data transmissions are encrypted
• Server-level firewall and intrusion detection system
• Two-factor authentication option for account access
• Limited staff access controls and regular security training
• Regular security audits and vulnerability testing

4.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, information may be retained for a defined period for legal obligations, dispute resolution or business needs. Unnecessary information is securely deleted after the specified period.

4.3 Acknowledgement of Limitations

While we are committed to ensuring the highest level of security, data transmission over the internet or electronic storage is not completely secure. We cannot guarantee complete security, but we always make every effort to do so.

5. Sharing Information with Third Parties

bat499 does not sell, rent or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the minimum information necessary to carry out their operations is shared with third-party service providers such as payment processors, technology infrastructure partners, identity verification services and customer support platforms. All such partners are contractually bound to comply with our strict privacy standards.

5.2 Legal Obligations

We may disclose information if required to do so under a court order, a lawful request from an investigating authority, or applicable law. In such cases we will limit disclosure to the extent legally permitted.

5.3 Business Restructuring

In the event of a company merger, acquisition or asset sale, user information may be transferred. Users will be notified in advance in such cases.

5.4 With Your Consent

For any reason other than those listed above, your explicit consent will be obtained before sharing information with a third party.

6. Cookies Policy

Cookies and similar tracking technologies are used on the bat499 website. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Essential for the basic operation of the platform — maintaining login sessions, security verification, and so on.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Collect statistical information to monitor and improve platform usage.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some important features of the platform.

7. Your Rights

As a bat499 user, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will provide you with this information within a reasonable time.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, we may be obliged to retain information related to legal obligations, security matters or dispute resolution.

7.4 Right to Object to Processing

You can object at any time to the use of your information for marketing communications. After you object, we will immediately stop using your information for that purpose.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will try to respond to your request within 30 business days.

8. Information of Minors

The bat499 platform is strictly not for anyone under the age of 21. We do not knowingly collect personal information from any minor. If it comes to our attention that a person has created an account without meeting the age requirement, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has registered on our platform, please contact us.

9. Changes to the Policy

bat499 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• By displaying a special notice on the platform
• By sending a notification email to your registered email address
• By updating the "Last updated" date at the top of the page

The updated policy will take effect from the date it is published. If you continue to use the platform after the changes, you will be considered to have accepted the new policy. We recommend reviewing this page regularly.

10. Contact

For any questions, concerns or requests regarding your information in relation to this privacy policy, please contact us:

Our privacy team will try to respond to your request as quickly as possible after receiving it. To ensure the security of your information, we will provide or update information only after verifying your identity.